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Dealing With Difficult People

Автор:   Roy L.
мягкая обложка
160 страниц
2010 год
Издательство:   Kogan Page
558 руб
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Описание:Looks at individual behaviour, what drives it and how to cope with it. This title covers different angles including: recognizing the seven types of difficult person, what conflict is and how to handle it, handling aggressive people, motivating lazy colleagues, and dealing with difficult customers and handling complaints.

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How To Win Friends And Influence People

Dale Carnegie How To Win Friends And Influence People Copyright - 1936 / 1964 / 1981 (Revised Edition) Library of Congress Catalog Number - 17-19-20-18 ISBN - O-671-42517-X Contents: Eight Things This Book Will Help You Achieve Preface to Revised Edition How This Book Was Written-And Why Nine Suggestions on How to Get the Most Out of This Book A Shortcut to Distinction PART 1 - FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE • 1 - "If You Want to Gather Honey, Don't Kick Over the Beehive" • 2 - The Big Secret of Dealing with People • 3 - "He Who Can Do This Has the Whole World with Him. He Who Cannot, Walks a Lonely Way" • Eight Suggestions On How To Get The Most Out Of This Book PART 2 - SIX WAYS TO MAKE PEOPLE LIKE YOU • 1 - Do This and You'll Be Welcome Anywhere • 2 - A Simple Way to Make a Good Impression • 3 - If You Don't Do This, You Are Headed for Trouble • 4 - An Easy Way to Become a Good Conversationalist • 5 - How to Interest People • 6 - How To Make People Like You Instantly • In A Nutshell PART 3 - TWELVE WAYS TO WIN PEOPLE TO YOUR WAY OF THINKING • 1 - You Can't Win an Argument • 2 - A Sure Way of Making Enemies-and How to Avoid It • 3 - If You're Wrong, Admit It • 4 - The High Road to a Man's Reason • 5 - The Secret of Socrates • 6 - The Safety Valve in Handling Complaints • 7 - How to Get Co-operation • 8 - A Formula That Will Work Wonders for You • 9 - What Everybody Wants • 10 - An Appeal That Everybody Likes • 11 - The Movies Do It. Radio Does It ...»

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