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Стратегический менеджмент. Антикризисное управление Стратегический менеджмент. Антикризисное управление
Коммуникации и корпоративное управление Коммуникации и корпоративное управление


Empirical Findings from Urban Centres of Low-income Countries Service Quality, Customer Satisfaction and Paying for Water Services.

Автор:   Sam K.
мягкая обложка
288 страниц
2009 год
Издательство:   Книга по Требованию
3212 руб
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Описание:Regression data analysis showed that customer perceptions of technical quality, functional quality, service value and corporate image strongly influence customer satisfaction. Yet cost recovery in most urban water utilities in low income countries is low. The challenges for cost recovery are greater in urban areas of low-income countries where 88% of increase in global population is projected to be by 2015. Also, gender, education level, and occupation of the household head, with tenure status and household income significantly moderate the satisfaction/loyalty relationship. Previous research has shown that cost recovery is a prerequisite for sustainability of water services provision. A major implication for water utility managers is that similar to other services, customer orientation improves willingness to pay for urban water services in low-income countries. Service value and customer satisfaction in turn predict substantial variation in customer loyalty, which influences bill payment behaviour. In this study, a questionnaire was sent to 690 registered customers of an urban water utility in 11 towns of Uganda.

Orthomol Immun Junior Сила иммунитета на страже Вашего ребенка Orthomol Immun Junior Сила иммунитета на страже Вашего ребенка

2990 руб
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A naughty fourteen

Jim had never known the chief to be so taken with one girl, even Tulip serviced him along with several others but now he wanted only Desiree… he had the hots for her alright… and for her alone. The club owner sauntered into the back-room now and eyed the gambling tables. Only rich men came here to gamble, others would die at the amounts won and lost. It was a private game, only known to the inner circle and totally protected by the Chief of Police… it was a cinch and it made Jim Saunders a fat package of money whenever a game happened. Janey was already in the room giving the boys a little floor show, that was also part of the deal and Jim liked to give his customers satisfaction. The seductive chestnut haired girl was writhing and undulating now to the music coming through from the club, she was throwing her fantastic body around to the Dead Beats' rhythm, her voluptuous body making every man in the room ooze with desire. Her jutting, full breasts swayed heavily from side to side as she moved with the powerful rhythm of the music ...»

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Стол детский складной "Алина" (цвет: бук).
Стол "Алина" детский складной. Материал: металл, пластик. Размер столешницы: 600x450 мм. Высота стола: 580 мм. Возраст: от 3 до 7 лет.
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Детская машинка "ВИХРЬ".
Маленькие гонщики в возрасте от 1 до 3 лет будут в восторге от маневренной машинки "Вихрь". Легкая и невероятно простая в
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Джип-каталка "4х4", голубой.
Каталка со звуковым сигналом. Автомобиль оснащен крюком с веревкой, за который его может везти сам водитель или родители. Если веревка не
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Раздел: Каталки

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