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Future ShockNot only are large organizations forced both to change their internal structure and to create temporary units, but they are also finding it increasingly difficult to maintain their traditional chains-ofcommand. It would be pollyannish to suggest that workers in industry or government today truly "participate" in the management of their enterprises – either in capitalist or, for that matter, in socialist and communist countries. Yet there is evidence that bureaucratic hierarchies, separating those who "make decisions" from those who merely carry them out, are being altered, side-stepped or broken. This process is noticeable in industry where, according to Professor William H. Read of the Graduate School of Business at McGill University, "irresistible pressures" are battering hierarchical arrangements. "The central, crucial and important business of organizations," he declares, "is increasingly shifting from up and down to 'sideways.'" What is involved in such a shift is a virtual revolution in organizational structure – and human relations ...» |
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