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Педагогика среднего специального образования Педагогика среднего специального образования

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Perception of Service Quality in Higher Education. The Case of Mekelle University, Ethiopia

Автор:   Tesfatsion S.D.
мягкая обложка
84 страниц
2010 год
Издательство:   Книга по Требованию
Цена:
2005 руб
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Описание:Service quality is about meeting customers’ needs and requirements, and how well the service level delivered matches their expectations. Therefore, this paper gives direction as to how service quality at a university can be measured on an interval scale by using SERVQUAL and INTSERVQUAL Model. Improving higher educations administrative and academic service quality in the eyes of its service personnel and students pay-off. It is all about continuous foreseeing and pleasing their needs and expectations. This paper, thus, has an immense importance particularly for the higher education’s academic and administrative staff, management and students, and for all types of service institutions or anyone else who want to know and understand the very nature of service and its dimensions for measuring it. It lends credibility to the service personnel, stimulates positive word-of-mouth, widens students’ perception of value and enhances the confidence and loyalty of both students and service people.


Orthomol Immun Junior Сила иммунитета на страже Вашего ребенка Orthomol Immun Junior Сила иммунитета на страже Вашего ребенка

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Bad Science

But of particular interest to us is the way the report specifically singled out the slapdash approach of the university towards validating external foundation degrees (p.12, para 45 onwards). It states outright that in the view of the auditing team, the expectations of the code of practice for the assurance of academic quality and standards in higher education, specifically with regard to accrediting foundation degrees, were simply not met. As they go БЂ“ and I try not to read this kind of document too often БЂ“ this report is pretty full-on. If you look it up online, I particularly recommend paragraphs 45 to 52. At the very moment that this book was going to press, it transpired that Professor Holford has resigned from his post as visiting professor, citing reorganisation in the university. I have time to add just one sentence, and it is this: It will not stop. He is now looking for academic credibility elsewhere. The reality is that this vast industry of nutritionism БЂ“ and more importantly than anything, this fascinating brand of scholarship БЂ“ is now penetrating, uncriticised, unnoticed, to the heart of our academic system, because of our desperation to find easy answers to big problems like obesity, our collective need for quick fixes, the willingness of universities to work with industry figures across the board, the admirable desire to give students what they want, and the phenomenal mainstream credibility that these pseudo-academic figures have attained, in a world that has apparently forgotten the importance of critically appraising all scientific claims ...»

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Глобус с подсветкой "Зоогеографический", 250 мм.
Зоогеографический детский глобус — это отличный подарок ребенку. Благодаря ему ваши дети узнают не только об устройстве планеты, на
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Игра магнитная "Одевашки. Лиза".
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343 руб
Раздел: Бумажные куклы


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