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The GoalThey do tend to go hand-in-hand. The fewer errors made, the less re-work you have to do, which can lead to lower costs and so on. Maybe that's what Jonah meant. Producing a quality product efficiently: that must be the goal. It sure sounds good. "Quality and efficiency." Those are two nice words. Kind of like "Mom and apple pie." I sit back and pop the top on another beer. The pizza is now just a fond memory. For a few moments I feel satisfied. But something isn't sitting right. And it's more than just indi- gestion from lunch. To efficiently produce quality products 44 sounds like a good goal. But can that goal keep the plant work- ing? I'm bothered by some of the examples that come to mind. If the goal is to produce a quality product efficiently, then how come Volkswagen isn't still making Bugs? That was a quality product that could be produced at low cost. Or, going back a ways, how come Douglas didn't keep making DC-3's? From ev- erything I've heard, the DC-3 was a fine aircraft. I'll bet if they had kept making them, they could turn them out today a lot more efficiently than DC-10's ...» |
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