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The GoalAnd, as expected, it's Bob who voices everybody's feeling. "I'm sick and tired of these big words. Everywhere I go, I hear the same thing." He stands up, goes to the board, and mim- icking a first grade teacher he intones "A process... of... on-going... improvement." Sitting back down he adds, "Even if I wanted to forget it I can't. Hilton Smyth's memos are all spotted with this phrase. By the way Alex, these memos keep on coming, and more often than before. In the name of savings, at least saving paper, can't you do something to stop it?" "In due time. But let's keep at it. If nothing comes out of these discussions, then the only useful thing that I will be able to do as the division manager will be to stop some memos. Come on Bob, spit out your frustrations." It doesn't take much to encourage Bob to voice his true opin- ion. "Every plant in our company, has already launched at least four or five of those pain-in-the-neck improvement projects. If you ask me, they lead only to indigestion problems. You go down there, to the floor, and mention a new improvement project and you'll see the response ...» |
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