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Cross-cultural Customer Service in Recreation Management. Multi-ethnic Comparison of Service Quality and Satisfaction

Автор:   Chieh-Lu L.
мягкая обложка
144 страниц
2010 год
Издательство:   Книга по Требованию
2277 руб
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Описание:The author intended to describe recreation use patterns, trip profiles, and socio-demographic characteristics of an ethnically diverse sample of National Forest recreation visitors as well as to examine the relationships among different cultural backgrounds, perceived service quality, satisfaction, and related variables. Results suggested that managers need to understand and appreciate the ethnic differences in ways of experiencing and enjoying the outdoors, as well as the impact of these differences on service quality, visitor satisfaction and behavioral intentions. This book used cultural values to explain the similarities and differences of customer services among different ethnic groups.

Orthomol Immun Junior Сила иммунитета на страже Вашего ребенка Orthomol Immun Junior Сила иммунитета на страже Вашего ребенка

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The Rise and Fall of the Third Chimpanzee. Evolution and Human Life

It has potential cross-cultural validity, for it may explain not just phenomena of the Western world but also some otherwise mystifying customs elsewhere, such as kerosene drinking by Indonesian kung-fu experts. I will also reach into the past and apply the theory to the seemingly bizarre practice of ceremonial enemas in ancient Mayan civilization. Let me begin by relating how I arrived at this idea. One day, I was abruptly struck by the puzzle that companies manufacturing toxic chemicals for human use advertise their use explicitly. This business practice would seem a sure route to bankruptcy. Yet, while we do not tolerate advertisements for cocaine, advertisements for tobacco and alcohol are so widespread that we cease to regard their existence as puzzling. It hit me only after I had been living with New Guinea hunters in the jungle for many months, far from any advertising. Day after day, my New Guinea friends had been asking me about Western customs, and I had come to realize through their astonished responses how senseless many of our customs are ...»

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410 руб
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3857 руб
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Трикотажная простыня "Tete-a-Tete" изготовлена из 100% хлопка высокого качества. Натуральный, экологически чистый материал
741 руб
Раздел: Простыни, пододеяльники

Felt Responsibility. The Influence of Accountability on Managers? A Cross Cultural Study
The hypotheses tested were that accountability to various audiences such as the Principal, work peers and the general public influence the managers? felt responsibility.
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Taxicab Cultural Clash at the Minneapolis-St Paul Intl. Airport. Driven by Faith or Customer Service? Muslim Taxi Drivers at MSP Refuse Passengers with Alcohol
Losing fares represented a significant economic and practical hardship; for the drivers, this was an issue of religious accommodation, and they requested special accomodations that could allow them to refuse customers with alcohol without "losing a fare".
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Applying Transformative Learning to Cross-Cultural Training Endeavours. Cultural Self-Awareness and Perspective Shifts
These findings have the potential to provide thefield of cross-cultural training with relevant theoryand methodology to help unify its diverse aims.
          2382 руб             2009 год          132 стр.          мягкая обложка

Cross-Layer Routing and Mobility Management In Wireless Mesh Networks
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This book would be of practical interest to managers not only in tourism, but also any service industry where employees have direct interaction with the customer.
          3212 руб             2008 год          260 стр.          мягкая обложка

Effective Expatriate Selection and Cross-cultural Assistance Procedures for MNCs. A Systematic, Integrative Approach
Thereupon, the second part outlines a concept for designing intercultural training programs that provide future expatriate families with the additional KSAs required for being successful in the foreign location.
          2005 руб             2008 год          88 стр.          мягкая обложка

A training program in cross-cultural psychiatric assessment. Development, delivery and evaluation
A training needs analysis shows clinicians' confidence in cross-cultural mental state assessments was relatively low. To enhance the cross-cultural clinical competence of crisis assessment teams a training program in Cross-cultural Psychiatric Assessment is developed and delivered. Outcome and impact evaluations examine knowledge acquisition, confidence on clinical assessment instruments, transfer to practice, community contact frequency. and hospital admissions. Cross-cultural mental health educators will find of value both the training program and the evaluation methodology. Context analysis of population and mental health data shows disparities in treated prevalence for mental disorder, involuntary admission, and diagnosis of clients from ethnic communities. Previous research shows cross-cultural differences in manifestations of mental disorders are associated with disparities in mental health service provision. In Australia, as in many countries, cultural and linguistic diversity poses particular challenges for mental health professionals assessing clients from diverse cultures. The 5-stage project reported in this book is guided by a program logic framework.
          3231 руб             2009 год          600 стр.          мягкая обложка

Japanese Migrant Women in Sydney. Migration and Cross-Cultural Experiences
This book discusses the migration and cross-cultural experiences of these women – how they create transnational social spaces, shape new identities, and forge belongingness embedded in networks of familial and social relationships that connect them simultaneously to Japan and Australia.
          2005 руб             2009 год          88 стр.          мягкая обложка

Apologies. A Cross-Cultural Comparison of American English and Jordanian Arabic
The main differences she found lie in the facts that Jordanians used more types of the statement of remorse, used the strategy of promising not to repeat offense more than compensation in order to talk their way out of the offense, and invoked Allah’s (God’s) name and used proverbs and sayings when trying to apologize; Americans used more compensation, and tended to blame others as well as themselves when trying to apologize for the committed offense.
          2413 руб             2009 год          160 стр.          мягкая обложка

Teaching English in Cross-Cultural Settings. Challenges Faced by English Language Teachers Teaching English in China
Expatriate English teachers, Chinese university students, teachers, and administrators participated in the survey.
          3231 руб             2009 год          300 стр.          мягкая обложка

Cross-Cultural Communication at Home and Abroad. Interacting With Culturally Different Individuals Near and Far
It conveys basic principles in a “foundations” section, applied variables in an “applications” section and possible developments in a “speculations” section.
          2781 руб             2010 год          184 стр.          мягкая обложка

School Managers’ Raiting of the Importance of Selected Topics In-Service school Management Training in South Africa.
These are indications that when selecting topics for in-service school management training these factors need to be considered.
          2005 руб             2008 год          88 стр.          мягкая обложка

The Case of Addis Ababa University Cognition and Affect in Cross-Cultural Communications.
Culture, thus, is an instrument for achieving national goals; nation building.
          2005 руб             2010 год          72 стр.          мягкая обложка

Aspect of Internet Advertising in Relation to Cross-Cultural Issues. Iran VS. USA
This book highlights the role of Cross Cultural issues on Internet advertising.
          1891 руб             2010 год          68 стр.          мягкая обложка

Appreciative Merger and Acquisition Team Coaching Programme. Transforming the Soul of a Cross-cultural Organisation through Mental Health Facilitation
This work has been commended for providing a methodological hybrid, “rich in methods and techniques that collectively open-up possibilities for positive change”.
          3048 руб             2010 год          412 стр.          мягкая обложка

A Cross-Cultural Comparison between Muslim and Santal Communities in Rural Bangladesh Family Structure.
This empirical book cross-culturally focuses on comprehensive multidimensional patterns of family structure between Muslim and Santal communities in rural Bangladesh.
          2277 руб             2010 год          160 стр.          мягкая обложка

Among African, American, Caucasian and Greek-Cypriot College Students Cross-cultural Perceptual Differences.
Results indicated that there are significant differences among the four ethnic groups concerning ethnic identity, collective self-esteem, person perception and levels of prejudice.
          1891 руб             2007 год          108 стр.          мягкая обложка

Perfect Phrases for Customer Service
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Advanced bee-culture, its methods and management
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Cross's Eclectic Short-Hand
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Technology Management in Financial Services
          9908 руб             2008 год

Management von IndustrieErlebniswelten. Eine empirische Analyse der Determinanten des Customer Value
Die Publikation richtet sich an Unternehmen und Manager, die sich mit der Erlebnisinszenierung und dem Management von Erlebniswelten auseinandersetzen wollen sowie an interessierte Wissenschaftler und Studierende.
          2382 руб             2008 год          132 стр.          мягкая обложка

Integrated Assessment of Forest Supporting Services for Improved Planning and Management Valuing and Caring for Forested Ecosystem.
Some services are easy to identify and measure like the production of timber from forest plantations.
          2766 руб             2009 год          196 стр.          мягкая обложка

Empirical Findings from Urban Centres of Low-income Countries Service Quality, Customer Satisfaction and Paying for Water Services.
Regression data analysis showed that customer perceptions of technical quality, functional quality, service value and corporate image strongly influence customer satisfaction.
          3212 руб             2009 год          288 стр.          мягкая обложка

Konzeption und Realisierung auf Basis der Business-Intelligence-Instrumente Data Warehouse und Data- Mining Analytisches Customer Relationship Management.
Als Loesungsansatz wird seit Jahren das analytische Customer Relationship Management (aCRM) diskutiert, das auf Basis der Business-Intelligence-(BI)- Instrumente Data Warehouse und Data-Mining aufgebaut wird.
          5203 руб             2009 год          396 стр.          мягкая обложка

Ethische Aspekte des Customer Relationship Management. Ein strategischer Wettbewerbsvorteil durch moralisch legitimes und verantwortliches Kundenmanagement
Die Erkenntnisse werden in einer Vision eines IT-gestuetzten praediktiven Wertemanagementsystems gebuendelt, dass einen substantiellen Beitrag zum Vermeiden und Loesen von Wertekonflikten leisten kann.
          2413 руб             2009 год          124 стр.          мягкая обложка

Managerial Challenges in a Belgian Company. Staff Management in Belgian Company with Special Regard to the Local Cultural Differences
The principal question to be answered is where exactly the problem lies preventing the Flemish and the French from working effectively together and what can help them do so. As the leaders are the ones being able to make changes towards this aim, the problem brings a managerial question to life.
          2005 руб             2008 год          72 стр.          мягкая обложка

Security and Privacy Management in Service Oriented Architectures. Development of a Web Services Architecture for Managing Sensitive Data
Real world application settings are identified, whereas main selection criteria comprise the applicability of multi-user systems and a high demand for security mechanisms for managing sensitive data sets.
          3231 руб             2009 год          216 стр.          мягкая обложка

Ein Modell und Werkzeuge zum Management von Services. Eine Analyse des Prozesses der Erstellung und Verwendung von Services
Um den Uberblick ueber eine SOA und die Komponenten einer SOA zu erhalten, muss eine Management-Struktur geschaffen werden, die es ermoeglichen, Services zu erfassen, aufzufinden und wiederzuverwenden.
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Der Aussendienstmitarbeiter im Customer Relationship Management. Entwicklung eines Massnahmenkatalogs zur Steigerung der Kundenorientierung und Mitarbeiterzufriedenheit
Das Buch richtet sich an alle Unternehmen, die CRM einfuehren moechten, an Wirtschaftswissenschaftler sowie Marketing- und Key-Account-Manager.
          2413 руб             2008 год          148 стр.          мягкая обложка


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